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Frequently Asked Questions

Features

What are the chair specifications?

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Click the links below to view a brochure showing Miracle Mobilities “features and specifications” for each Miracle Mobility Medical Device. Miracle Mobility has unique specifications for each mobility device. Most of your questions can be answered by viewing the individual brochures. 

Freedom Series Brochure 
Brochure for: Freedom Series Gold
Brochure for: Freedom Series Gold XL 

Independence Series Brochure 
Brochure for: Independence Series 3 Wheel Scooter

How fast does the folding electric wheelchair travel?

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Freedom Series 
Freedom Series Gold: 3.75 MPH
Freedom Series Gold XL: 3.75 MPH

How far does the folding electric wheelchair travel?

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Freedom Series 
Freedom Series Gold: 12 miles*
Freedom Series Gold XL: 15 miles*

Independence Series 
Independence Series 3 Wheel Scooter: 24 miles*
*Driving distances may vary depending on terrain, conditions, slope, and user weight

How much does a Miracle Mobility Medical Device weigh?

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Freedom Series
Freedom Series Gold: 41 lbs w/o batteries | 46 lbs with batteries
Freedom Series Gold XL: 51 lbs w/o batteries | 58 lbs with batteries

Independence Series
Independence Series 3 Wheel Scooter: 62 lbs w/o batteries | 66 lbs with batteries

What is the Miracle Mobility Medical Device weight capacity?

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Freedom Series 
Freedom Series Gold: 265 lbs
Freedom Series Gold XL: 396 lbs

Independence Series
Independence Series 3 Wheel Scooter: 220 lbs

What are the seat dimensions?

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Freedom Series
Freedom Series Gold: 15.75” x 15.75”
Freedom Series Gold XL: 17” x 18.5”

Independence Series
Independence Series 3 Wheel Scooter: 14” x 14.5”

Is the Miracle Mobility Medical Device waterproof?

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No, Miracle Mobility Medical Devices are not waterproof. The chair is water tight but not waterproof. It is recommended you wipe the chair with a clean damp cloth for cleaning. Never use a water hose or drip water on the electric components. Do not drive your medical device through water puddles. The ground clearance is between 1” to 3” and deep puddles will cause parts of the electric motor to submerge and this will damage the electric components. Do not let your Miracle Mobility Medical Device sit in the rain (any damage from use in the rain is at owners’ risk) as this can damage the electrical components. The cushions are made of a small cell foam and will collect water if wet. If the cushions get wet remove them from the chair and hang dry.

Can the Miracle Mobility Medical Device be driven on grass?

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It is recommended that your Miracle Mobility Medical Device be driven on hard services. Your Medical Device can be driven to safely navigate dry grass. It is NOT recommended for the Miracle Mobility Medical Device to be driven on dirt, sand, or slick surfaces as this could likely damage the wheelchair components.

Can the Miracle Mobility Medical Device be driven in rain or snow?

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No, your Miracle Mobility Medical Device should not be used in the snow as it is not waterproof and slippery surfaces are unsafe to navigate. Miracle Mobility Medical Devices are lightweight and do not have traction on slippery surfaces. Under no circumstances should you ever use the Miracle Mobility Medical device in snow.

How quickly can you fold and unfold the Miracle Mobility Medical Device?

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Click the links below to view a video showing “How to Fold and Unfold” your Miracle Mobility Medical Device. Each unit folds and unfolds uniquely. Typically, it takes between 20-30 seconds to fold and unfold the Miracle Mobility Medical Device.

Freedom Series Videos 
Video for: Freedom Series Gold 
Video for: Freedom Series Gold XL 

Independence Series Videos 
Video for: Independence Series 3 Wheel Scooter

How do I mount the joystick?

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The joystick can be mounted on the left or right side. Insert the joystick into the armrest and tighten until secure. Make sure you connect the electrical input.

Can the joystick controller be used on the left side and right side?

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Yes, the joystick can be mounted on the right armrest or the left armrest depending on the controller preferences. The Joystick Controller is easily mounted on either side by the user and it takes between 20-30 seconds to install.

Can the electric folding wheelchair be pushed manually?

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Yes!  There is a red brake switch on the intelligent electromagnetic brake that can be switched to Manual Mode. This will allow you to manually push the electric wheelchair. When you change the brake switch to Electric Mode it will allowing you to drive the electric wheelchair with electric power. The intelligent electromagnetic brake is located on the back of the wheelchair near the motor. See attached photo below. You can use the manual mode to push the rider if the battery depletes during use or to push the wheelchair to a location closer to the user. Please note: when the intelligent electromagnetic brake is in electric mode the wheels will be locked from manual use. You may only push the wheelchair manually in Manual Mode.

Can the armrest be raised?

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Yes, the arm rests on the Freedom Series Electric Wheelchair can raise for easy access into the Miracle Mobility Medical Device. Click the links below to view videos showing “How to Raise the Armrest” on the Miracle Mobility Freedom Series Medical Device. Each chairs armrest raises slightly differently. Typically, it takes less than 10 seconds to raise the armrest for easier access into the wheelchair. It is highly recommended that you only mount the wheelchair from the side.

Can the footrest be lifted up or taken out?

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Yes, the footrests on the Freedom Series Electric Wheelchair can raise for easy access into the Miracle Mobility Medical Device. It is highly recommended that you only mount the wheelchair from the side. Be careful of pinch points when folding the footrest as you want to make sure you are clear of the folding footrest to prevent any injury. Always mount the wheelchair from the side.

What are the Red Levers on the motor?

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The red levers are called the brake switch and are located on each of the motors, near the rear wheels. The brake switch engages and disengages the intelligent electromagnetic brakes. When the brake switch is in electric mode you will not be able to push the Miracle Mobility Medical Device manually, as the rear wheels will be locked. Only when the brake switch is in manual mode will you be able to push the Medial device. When mounting the chair, it is ALWAYS RECOMMENDED that the brake switch be in electric mode and the power is turned off so the chair will not “roll away” while entering and exiting the chair. The Intelligent Electromagnetic Brake is powered with magnets. When the brake switch is in electric mode, the Intelligent Electromagnetic Brake will prevent the chair from rolling or being pushed manually. 

Can the wheelchair be rolled once folded?

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Yes! When the Intelligent Electromagnetic Brake switch is in manual mode the chair can be pushed manually. When the brake switch is in electric mode the Intelligent Electromagnetic Brakes are activated to allow the chair to be used in electric mode but not be pushed manually. See below photo on how to switch the chair from manual mode to electric mode. If your chair is low on power, and you wish to conserver battery life, you can always switch to manual mode to save battery life.

General

Do I need a car adaptor for my folding electric wheelchair?

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No, the Miracle Mobility Medical Devices are designed to fold and fit into the trunk of a small car. They do not require a car transport adaptor. We recommend you check the size of your trunk compared to the folded dimension of the below Miracle Mobility Medical Device: 

Freedom Series

Freedom Series Gold: 12” x 29” x 23.5” 
Freedom Series Gold XL: 15.5” x 31” x 17” 

Independence Series
Independence Series 3 Wheel Scooter: 19” x 30” x 14”

Is Miracle Mobility a Medicare approved supplier?

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We are in the process of submitting approvals to have Miracle Mobility approved by Medicare. We are hopeful approval will be released soon. Once Medicare grants approval we will post a notice on our website. Depending on your insurance coverage, you may be eligible for reimbursement by your private insurer for your Miracle Mobility Medical Device. Please contact your insurance provider to learn more about the eligible coverage. 

Is a Miracle Mobility Chair approved by FDA?

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Yes, some models of Miracle Mobility are FDA registered 510K Medical Devices. See the FDA icon on our website for more details. We are proud that Miracle Mobility fully complies with the highest industry standards and certifications. These medical devices are manufacture in FDA approved factories and have meet the quality standards of the US Government. Our factories utilize industry best practices for quality control and are certified as ISO 9001 and ISO 13485 facilities. The results demonstrate that our production systems and quality have reached world class levels.

What kind of Service and Maintenance is required?

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It is recommended that an annual maintenance inspection be completed to ensure the safe operation of your mobility device. Miracle Mobility has contracted with the nation’s leading provider of Wheelchair and Scooter Repairs called Wheelchair and Scooter Repair. (WSR). WRS provides repair and delivery solutions for your scooters needs. WSR is a nationally accredited repair provider with an A+ rating from the Better Business Bureau. WSR specializes in repairs of all Miracle Mobility devices. WSR has over +1,500 repair technician located across all 50 states and they are sure to have a technician provider near you

Battery

How long does it take to charge the Battery?

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Miracle Mobility recommends you change your battery for 14 hours as soon as you get it out of the packaging. The factory will “pre-charge” your battery before shipping. After the initial 14 hours charge it should only take about 6-8 hours to recharge a depleted battery. The charger has a red LED light to indicate it is charging and a green LED light to indicate the battery cells are fully charged. If you are charging the battery and notice that the LED light on the charger changes from Red (charging) to Green (full charge), please Do Not disconnect the charger yet. Let the charge cycle through all of the cells to ensure the battery has all cells fully charged. When the battery is fully charged, you will notice the LED light on the charger remains Green for an extended period of time. Miracle Mobility recommends you keep your battery at an 80% charge level. It is safe to charge your battery for a full 8 hours. The Battery Management System will prevent any overcharging from happening. This safety measure will turn off the flow of current to the battery cells once all cells have received a full charge.

What are the battery types?

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The batteries are Lithium Ion Batteries.

What are the battery specifications?

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Freedom Series Battery specifications
Freedom Series Gold: 24V/10AH Lithium Ion Battery 1pc


Freedom Series Gold XL: 24V/12AH Lithium Ion Battery 2pc


Independence Series Battery Specification
Independence Series 3 Wheel Scooter: 48V/20AH Lithium Ion Battery 1pc

What are the battery temperatures?

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The recommended operating temperatures for the Batteries are between 10 degrees and 120 degree Fahrenheit: Do Not Store the Battery in Direct Sunlight or expose the batteries beyond these temperatures. 

How do I insert the batteries into the folding electric wheelchair?

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The batteries easily slide into the wheelchair arms and lock in position. We recommend you watch the features video for the Freedom Series Gold or the Freedom Series Gold XL. For the Independence Series 3-Wheel Scooter, it easily inserts into the battery carriage within the footrest.

Do you sell additional batteries?

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Yes, additional batteries can be purchased from our website under the products tab and then scroll over to the accessories tab. It is highly recommended that both batteries be changed at the same time. Do Not mix old and new batteries as this could damage your mobility device.

How much do the batteries weigh?

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Freedom Series Battery specifications
Freedom Series Gold: 5 lbs
Freedom Series Gold XL: 7 lbs

Independence Series Battery Specification
Independence Series 3 Wheel Scooter: 4 lbs

Order & Shipping

How much are the shipping costs?

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Shipping is FREE to anywhere within the 50 US states (excluding Hawaii and Alaska). We do not provide international shipments at this time.

How quickly can I get my wheelchair?

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Miracle Mobility processes orders and ships within 48 hours. Miracle Mobility ships by UPS ground from the Greater Los Angeles Area. It can take 5-7 business days to receive your order. Tracking information will be provided for you once your order has been placed and a shipping label has been created. Miracle Mobility does offer express shipping with UPS 2-Day Air and UPS Overnight. Additional charges will be calculated by your delivery address, plus an additional $50 handling fee for expedited shipping. Click here for more information and to view the typical transit times for UPS ground shipments.

What form of payments are accepted?

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Miracle Mobility accepts Visa, Mastercard, Discover, and AMEX.

What is the size of the shipping carton and how much does it weigh?

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Freedom Series 
Freedom Series Gold | Gross Weight 46 lbs | Carton Dimensions 26.5” x 16.75” x 31.5”
Freedom Series Gold XL | Gross Weight 54 lbs | Carton Dimensions 27” x 15.25” x 32.5”

Independence Series
Independence Series 3 Wheel Scooter | Gross Weight 75 lbs | Carton Dimensions 33” x 21.25” x 17.75”

Returns

What is your return policy?

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If you are not 100% SATISFIED with your Miracle Mobility Medical Device, we offer a 60-Day Money Back Guarantee! Conditions for a qualified return apply; please read conditions HERE.

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