100% Satisfaction Guarantee Return Policy
If you are not 100% satisfied with your Miracle Mobility device, we offer a 60-day money-back guarantee!
Conditions for a qualified return:
- The Miracle Mobility device MUST be clean and restored in its original packaging.
- The Miracle Mobility device MUST be returned (shipped) within 60 days from the date of purchase.
- ANY damages while in your possession will be deducted from your refund unless otherwise noted.
- A 10% Restocking Fee will be charged on ALL RETURNS.
- The customer will be responsible for Return Freight Costs (if the item is defective, freight costs and restocking costs will be waived).
- Within 60 days of purchase, you MUST email RETURNS@MIRACLEMOBILITY.COM to obtain a return authorization number before returning the Miracle Mobility device.
Replacement parts and accessories can only be returned if they have not been used and are in their original packaging. A restocking fee WILL NOT be assessed on returns of unopened replacement parts, as long as they are still sealed in the original packaging and have never been used.
If your order has shipped, and you wish to cancel the order and return the device to Miracle Mobility prior to receiving the order, we ask that you please call customer service to cancel the order. It must be noted that Miracle Mobility will be happy to support the cancelation of your order but the customer will still be charged a 10% restocking fee to cover the costs of the already shipped goods and the shipping costs associated with the return shipping. Refunds will be processed once the item is received to our warehouse and inspected. There are no exceptions to the restocking fees or return freight fees.
Damaged or Missing Parts
Miracle Mobility understands that sometimes damage can occur during shipping, that said, Miracle Mobility has passed stringent quality control tests and packaging drop tests to ensure all possible measures are in place to limit any damage during shipping. Additionally, Miracle Mobility has stringent quality control measures in place to ensure ALL parts are included in the original packaging. If the returned Miracle Mobility device is missing any components such as packaging materials, owner manuals, parts, chargers, etc. those items will need to be replaced and will be deducted from any refund.
Industry-Leading 72-Hour Grace Period for Shipping Damage or Missing Parts
If you receive any product that is damaged or missing, it must be reported within the 72-hour grace period of receipt of goods. If no report is made to our customer service team during the 72-hour grace period, any shipping damage or missing parts will be the responsibility of the customer. After the 72-hour grace period and before the 60-day money-back guarantee has expired, (photos and/or video will be required as proof of defect or damage). If damage is claimed after the 72-hour grace period, it will be difficult to determine the origin of damage/defect (due to factory production or due to consumer use). Any breaks/damage/defects after the 72-hour grace period are deemed to be caused by use. After the 60-day money-back guarantee period, all parts claims can be processed through the warranty policy. You may still return the item within the 60-day 100% money-back guarantee period but damage costs will be deducted from the refund as will return shipping costs. If claims are made within the 72-hour grace period, any malfunction or defective part will be mailed and shipping costs waived. The warranty and return policies do not cover labor and service fees for repairs.
If you choose to return the Miracle Mobility device and claim the device is defective, it will be inspected upon return. If it is determined that a defect was in fact damage caused by the customer, the cost of repair will be deducted from the refund and the 10% restocking fee will not be waived.
Returns typically take 2 weeks to process. The receipt, inspection, and validity of a claim of damaged goods needs to be processed prior to the processing of credit. After the return process is completed, any due refund will be processed to the original credit card used to make the purchase. If you meet the return requirements, please complete the following information below to secure a Return Authorization Number (RAN).
Return Authorization Form
Please complete the following to secure a Return Authorization Number (RAN).