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Common Questions About Our Foldable Electric Wheelchairs
What are the chair specifications?
Can the folding electric wheelchair be driven on grass?
It is recommended that your Miracle Mobility Medical Device be driven on hard services. Your Medical Device can be driven to safely navigate dry grass. It is not recommended for the Miracle Mobility Medical Device to be driven on dirt, sand, or slick surfaces as this could likely damage the wheelchair components.
Is the electric folding wheelchair waterproof?
No, Miracle Mobility Medical Devices are not waterproof. The chair is water tight but not waterproof. It is recommended you wipe the chair with a clean damp cloth for cleaning. Never use a water hose or drip water on the electric components. Do not drive your medical device thru water puddles. Do not let your Miracle Mobility Medical Device sit in the rain (any damage from use in the rain is at owners’ risk) as this can damage the electrical components. The cushions are made of a small cell foam and will collect water if wet. If the cushions get wet remove them from the chair and hang dry.
How quickly can you fold and unfold the folding electric wheelchair?
Each unit folds and unfolds uniquely. Typically, it takes between 5-10 seconds to fold and unfold the Miracle Mobility Medical Device. For chair specific instructions please refer to the owners manual listed in the downloads tab.
Can the electric folding wheelchair be pushed manually?
Yes. There are red brake levers on the intelligent electromagnetic brakes that can be switched to Manual Mode. This will allow you to manually push the electric wheelchair. When you change the brake switch to Electric Mode it will allow you to drive the electric wheelchair with electric power. The intelligent electromagnetic brake is located on the back of the wheelchair near the motor.
Can the armrest be raised?
Yes, the arm rests on each of the Miracle Mobility Electric Wheelchairs can be raised for easy access into the wheelchair and to pull closer to desks, tables etc. Each chair armrest has a slightly different release mechanism to raise the armrest. Please refer to the owners manual for your specific chair. Owners manuals can be found in the downloads tab.
Can the footrest be lifted up or taken out?
Yes, the footrests on all of the Miracle Mobility Electric Wheelchairs can be raised for easy access into the wheelchair.
What are the Red Levers on the motor?
The red levers are called the brake switch and are located on each of the motors, near the rear wheels. The brake switch engages and disengages the intelligent electromagnetic brakes. The red levels will switch the chair into electric mode or manual mode. When mounting the chair, it is ALWAYS RECOMMENDED that the brake switch be in electric mode and the power is turned off so the chair will not “roll away” while entering and exiting the chair.
Can the wheelchair be rolled once folded?
Yes, You can roll any Miracle Mobility Electric Wheelchair model when it is folded.
Can the Miracle Mobility folding electric wheelchair fit in the trunk of my car?
Yes, the Miracle Mobility Medical Devices are designed to fold and fit into the trunk of a small car. They do not require a trailer hitch car transport adaptor. We recommend you check the size of your trunk compared to the folded dimension of the below Miracle Mobility folding Medical Device below.
Is Miracle Mobility a Medicare approved supplier?
No, we do not accept Medicare but we do accept payment plans from Pay Tomorrow which allows payments that can be stretched out from 6 months to 36 months depending on your credit score. We also except Visa, Mastercard, Discover, AMEX.
Is a Miracle Mobility a registered FDA company?
Yes, Miracle Mobility is an FDA registered company. The Freedom Gold D05, and Freedom Gold XL D10 are all FDA certified 510K Medical Devices. See the FDA icon on our website for more details. We are proud that Miracle Mobility fully complies with the highest industry standards and certifications. These medical devices are manufacture in FDA approved factories and meet the quality standards of the US Government. Our factories utilize industry best practices for quality control and are certified as ISO 9001 and ISO 13485 facilities. The results demonstrate that our production systems and quality have reached world class levels.
How long does it take to charge the Battery?
Miracle Mobility recommends you charge your battery for 10 hours as soon as you get it out of the packaging. The factory will “pre-charge” your battery before shipping. After the initial 10 hours charge it should only take about 4 hours to recharge a depleted battery. Leave the charger plugged in as each of the 8 cells in the Lithium Ion Battery are being charged individually. Let the charge cycle through all of the cells to ensure the battery has all cells fully charged. Miracle Mobility recommends you keep your battery at an 80% charge level. It is safe to charge your battery for a full 10hours. The Battery Management System will prevent any overcharging from happening. This safety measure will turn off the flow of current to the battery cells once all cells have received a full charge.
What are the battery types?
All batteries are of the highest grade Lithium Ion Batteries
What are the battery specifications?
Freedom Series Battery specifications
| 4N1 Electric Walker Wheelchair | 24V/10Ah |
| Falcon 5000 | 24V/10Ah |
| Magnesium 5500 | 24V/8.7Ah |
| Silver 6000 | 24V/12Ah |
| Platinum 8000 | 24V/12Ah |
| Palladium 8500 | 24V/10Ah |
| Carbon Fiber 9500 | 24V/10Ah |
What are the battery temperatures?
The recommended operating temperatures for the Batteries are between 10 degrees and 120 degree Fahrenheit: Do Not Store the Battery in Direct Sunlight or expose the batteries beyond these temperatures.
How do I charge the battery?
The Batteries can be charged by attaching the 3 prong adaptor into the joystick mount
Do you sell additional batteries?
Yes, additional batteries can be purchased from our website under the Parts tab.
How much do the batteries weigh?
| 4N1 Electric Walker Wheelchair | 2lbs |
|---|---|
| Falcon 5000 | 4lbs |
| Magnesium 5500 | 3lbs |
| Silver 6000 | 3lbs |
| Platinum 8000 | 7lbs |
| Platinum 8500 | 3lbs |
| Platinum 9500 | 3lbs |
How much are the shipping costs?
Free Shipping on purchases of any model chair, to anywhere within the 48 US states. (excluding Hawaii and Alaska).
How quickly can I get my wheelchair?
Miracle Mobility processes orders and ships within 48 hours. Tracking information will be provided for you once your order has been placed and a shipping label has been created.
What form of payments are accepted?
Miracle Mobility accepts Visa, Mastercard, Discover, and AMEX,
Does Miracle Mobility offer forms of financing?
Miracle Mobility has partnered with Pay Tomorrow to offer low payment financing options of your Miracle Mobility Medical Device. Pay Tomorrow has 6 month, 12 month, and 18 month payment plans Click the link below to see if you quality for financing terms. You will need an email and a mobile smart phone to complete the application. You will need an email address and smart phone to apply. Learn more about financing.
Do you sell any replacement parts?
Yes, Miracle Mobility sells replacement parts. To find the list of replacement parts, click on the parts tab on the homepage.
What is your return policy?
If you are not 100% SATISFIED with your Miracle Mobility Medical Device, we offer a 60-Day Money Back Guarantee! Conditions for a qualified return apply: The Miracle Mobility device MUST be clean and restored in its original packaging. The Miracle Mobility device MUST be returned (shipped) within 60 days from date of purchase. ANY damages while in your possession will be deducted from your refund, unless otherwise noted. A 10% Restocking Fee will be charged on ALL RETURNS. The customer will be responsible for Return Freight Costs – (if the item is defective, freight costs and restocking costs will be waived) Within 60 days of purchase you MUST email [email protected] to obtain a pre-authorization number before returning the Miracle Mobility device. To obtain a Return Authorization Number (RAN) email: [email protected] and include your name, address, order number, date of purchase, and reason for return. You may also call customer service at 888-375-1728. Our customer service is available 24 hours a day 7 days a week. Replacement parts and accessories can only be returned if they have not been used and are in their original packaging. If your order has shipped, and you wish to cancel the order and return the device to Miracle Mobility prior to receiving the order, we ask that you please call customer service to cancel the order. Refunds will be processed once the item is received to our warehouse and inspected. Damaged or Missing Parts Miracle Mobility understands that sometimes damage can occur during shipping, that said, Miracle Mobility has passed stringent quality control tests and packaging drop tests to ensure all possible measures are in place to limit any damage during shipping. Additionally, Miracle Mobility has stringent quality control measures in place to ensure ALL parts are included in the original packaging. If the returned Miracle Mobility device is missing any components such as, packaging materials, owner manuals, parts, chargers, etc. those items will need to be replaced and will be deducted from any refund. 72 Hour Grace Period for Shipping Damage or Missing Parts If you receive any product that is damaged or missing, it must be reported within the 72-hour grace period of receipt of goods. If no report is made to our customer service team during the 72-hour grace period, any shipping damage or missing parts will be the responsibility of the customer. After the 72-hour grace period and before the 60-day money back guarantee has expired, (photos and/or video will be required as proof of defect or damage). If “damaged is claimed after the 72-hour grace period, it will be difficult to determine the origin of damage or defect (due to factory production or due to consumer use). Any breaks/damage/defects after the 72-hour grace period are deemed to be caused by use. After the 60-day money back guarantee period, all parts claims can be processed through the warranty policy. You may still return the item within the 60-day 100% money back guarantee period but damage costs will be deducted from the refund as will return shipping costs. Within the 72-hour grace period, any malfunction or defect part, will be shipped and costs waived, as well as shipping fees waived. The warranty and return policies do not cover labor and service fees for repairs. If you choose to return the Miracle Mobility device and claim the device is defective, it will be inspected upon return. If it is determined that a defect was in fact damage caused by the customer, the cost of repair will be deducted from the refund Returns typically take 2 weeks to process. The receipt, inspection, and validity of claim of damaged goods needs to be processed prior to processing of credit. After the return process is completed, any due refund will be processed to the original credit card used to make the purchase.
Can I bring a Miracle Mobility Chair on a commercial airplane?
Yes! When booking your flight reservation, request the Disability Concierge mark your ticket as “traveling with a medical device using an IATA approved lithium ion battery”. Miracle Mobility can provide you with battery safety inspection certificates if requested, by calling 888.375.7128. A visual inspection and removal of the battery from the mobility device will be done by airport personnel. The battery must be clear of visible defects. The pilot is advised prior to departure that the batteries are aboard the aircraft. All Miracle Mobility batteries fall within compliance standards of the International Air Transportation Authority and FAA.
You may pack the Miracle Mobility Medical Device as “checked” luggage without the batteries or ride it to the airplane door to transfer to an aisle chair. You must disconnect the battery to take with you onto the plane. If removable, it is advisable to remove and carry your joystick as well. Upon arrival , they will bring your wheelchair to the plane if requested. It is critical you check with your airline to find out what their specific protocols are and request the services you need to accommodate your disability. When booking your flight reservation, request the Disability Concierge mark your ticket as “traveling with a medical device using an IATA approved lithium ion battery”.